“What do you hate spending money on?”
I'm not sure why I asked that particular question, but I'm sure it had something to do with a recent expense like repairing my car. Surprisingly, what I saw unfold in front of me was new energy on this team. Teammates shared their "story". Others joined in with the "Me too's", and suddenly the two people who never seemed to get along (but tolerated each other) had a shared experience. This energy continued throughout the day, and I just sat back and observed.
So guess what I did the next day? I asked another question. Same energy, same result.